Contact Us Section | Change Policy

Get in touch with us

HAVE ANY QUESTIONS?

Sales & Support:
+ 1 713 701 1914

Text Message:
+ 1 713 701 1914

Let’s talk

WE’D LOVE TO HEAR
FROM YOU!

You can always send us a message, email or check out our embroidery blog for more. We are happy to help you out!
Our office hours are Monday-Friday from 6:00am-4:30pm PST.

Contact Form

Name(Required)

Phone Number(Required)

Email(Required)

Subject

Message

Frequently Asked Questions

Do you offer bulk discounts?

Yes! We are happy to offer bulk discounts to customers with specific needs. Please contact our sales department to discuss your request. 800-777-4510 and select option 1

Do you offer same day digitizing?

Yes! Between the hours of 6 am – 12 pm PST we can accommodate most Same-Day requests.

How will I receive my file?

Once your file is completed, we will email all necessary files required to complete your sew-out. You can also access and download your files directly from your account.

What are acceptable changes after my file is delivered?

Change requests to improve the sew quality of your file are free of charge, such as adjusting an outline to improve registration. Any change request that alters the original artwork may incur an additional fee.

What is your turnaround time?

Our turnaround time for all standard orders is one business day. However, we do offer rush services at no additional cost.

Change Policy

How can I submit my change request?

You can submit your change request online through your account, the PRO digitizing app, or send us an email at design@prodigitizing.com . If you are having issues with the sew-out please take a picture of your sew-out and send it to us with a description of the issues you are having.

How soon will I get my file back after requesting a change?

You will receive your file on the same day as your change request submission, provided it is made before 4:30 PM Pacific Standard Time.

Is there a fee for my change request?

No, most changes are free. If you are having issues with your sew-out, your change request regarding sew-out is free of charge.

Is there an extra fee for a size change?

Typically, resizing within certain parameters does not incur an additional fee. However, if the adjustment necessitates re-digitization of the design, there will be an additional charge. For instance, transitioning a 3” wide left chest design to a full back design spanning approximately 12” wide will incur the full price for a full back, whereas transitioning a 3” wide design to a 5” design may only incur a $10 fee.

What are changes that require a fee?

If there is a change needed to the original artwork submitted, which changes the original appearance of the design, additional charges may apply.

Why choose us?

TRY THE DIFFERENCE!

Machines and materials are all made differently so we know that some adjustments may be necessary. If your design does not sew out correctly, we will work with you to adjust the design. If you are not satisfied, please contact us within 14 days for a full refund or credit to your account.

Get in touch with us

Let’s talk

Contact Form

Frequently Asked Questions

Change Policy

Why choose us?

Don’t just take our word for it…

"Very happy with the results"

"They do an amazing job "

"You can actually talk to the digitizer"

"They make my work so much easier"

"Best digital files I've ever had"

"Beyond satisfied"